Why is it important for an insurance adjuster to explain their role to the policyholder?

It is essential for an insurance adjuster to explain their role to the policyholder primarily to ensure clarity about the claims process. By clearly defining their function, the adjuster helps the policyholder understand what to expect, how the claims process works, and what steps will occur moving forward. This clarity not only fosters transparency but also helps to manage the policyholder's expectations, potentially alleviating confusion and anxiety during a time that can often be stressful.

When policyholders have a better understanding of the claims process, they are more likely to be cooperative and informed participants in the resolution of their claim. Clear communication about the adjuster's role can also facilitate a more effective and efficient claims process, as it allows for questions to be addressed and concerns to be allayed from the outset.