What should an adjuster include in their report regarding findings?

An adjuster's report is critical in determining the outcomes of claims, and including a detailed, unbiased summary of the evidence collected is essential for several reasons. This approach ensures that all relevant facts are presented comprehensively, allowing for an accurate assessment of the claim.

A detailed summary of evidence includes observations, documentation, photographs, witness statements, and any other pertinent information gathered during the investigation. This objective presentation helps claims managers or decision-makers understand the circumstances surrounding the claim without the influence of personal bias. It also serves to uphold the integrity of the claims process, as it creates a reliable record that can be referenced in subsequent evaluations or disputes.

Incorporating a subjective opinion or focusing solely on the policyholder's perspective would compromise the objectivity necessary for a fair assessment. Additionally, while a plan for claims processing is useful in operational terms, it does not directly address the need for a comprehensive evaluation of the evidence surrounding the claim itself. Hence, the best practice is to focus on a clear, objective summary of all evidence collected.