What role do field adjusters primarily play?

Field adjusters primarily assess claims on-site at the location of the loss. This role is crucial in the insurance claims process, as it allows adjusters to conduct a thorough investigation by inspecting the relevant property, interacting with the policyholder, and gathering evidence directly related to the claim.

By being on-site, field adjusters can evaluate the extent of the damages, analyze the circumstances surrounding the loss, and make informed judgments about the validity and value of the claim. This direct engagement helps to ensure that the claims process is accurate and fair, as field adjusters have the opportunity to see the situation firsthand rather than relying solely on photographs or reports, which may not capture all essential details.

In contrast, assessing claims remotely or solely through paperwork, while useful in certain contexts, does not provide the comprehensive insights that can be gained from an on-site investigation. Processing claim payments is a separate function that follows the assessment of the claim and typically involves different personnel.