What is the purpose of a claims adjuster?

The primary purpose of a claims adjuster is to assess the validity of insurance claims. This role involves investigating claims to determine their legitimacy and the extent of the insurance company's liability. Claims adjusters review documentation, interview claimants, consult with witnesses, and analyze evidence to ensure that claims are valid and that payouts are justified according to the policy terms.

This function is crucial in maintaining the integrity of the insurance process, ensuring that those who are entitled to benefits receive them while preventing fraudulent claims. They serve as a bridge between the policyholder and the insurance company, facilitating fair and accurate resolutions to claims.

In contrast, selling insurance products, managing finances, or developing new policies are responsibilities typically associated with different roles within the insurance industry, such as agents or underwriters.