What is the initial step an insurance adjuster should take when investigating a claim?

The initial step an insurance adjuster should take when investigating a claim involves gathering initial evidence and documents. This foundational task is crucial because it sets the stage for the entire investigation. By collecting relevant information at the outset, the adjuster can ensure a comprehensive understanding of the circumstances surrounding the claim. This might include reviewing the policy itself, inspecting photographs, and collecting any preliminary data that could impact the evaluation.

Having solid initial evidence helps to direct further actions, such as deciding what additional information or evidence might be needed and what next steps are appropriate in the process. This careful collection of information is vital to uphold the integrity and accuracy of the claims process, ensuring that subsequent assessments and conclusions are well-informed and substantiated.