What is an example of an unfair adjustment practice?

Delaying payment without a valid reason is considered an unfair adjustment practice because it undermines the timely and fair treatment that policyholders deserve. Insurance companies are expected to act in a good faith manner and process claims promptly. When payment is unnecessarily delayed, it can cause financial hardship for the claimant and reflects poorly on the insurer's commitment to their customers. This practice goes against ethical standards and regulatory requirements meant to protect policyholders, as it can lead to frustration and distrust in the insurance process.

In contrast, providing immediate payment, offering an early settlement, and completing investigations quickly are practices that demonstrate efficiency and responsiveness in handling claims, which are generally favorable actions in the insurance adjusting process.