What does assessing liability involve in the claims process?

Assessing liability in the claims process primarily involves determining who is at fault for the loss. This is a crucial step as it establishes responsibility for the damages or injuries sustained. By identifying the liable party, the claims adjuster can accurately evaluate the validity of the claim and the potential payout under the relevant insurance policy. This process often involves gathering evidence, interviewing witnesses, and reviewing police reports or accident documentation to clarify the circumstances surrounding the incident.

The other options relate to important aspects of the claims process, such as calculating claim costs and reviewing policy exclusions, but they do not directly pertain to liability. Therefore, understanding who is responsible for the loss is foundational to effectively managing and resolving a claim.